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If you see that the status is disabled or not allowed, change it by clicking on Enable. Step 3: Make sure that the plugin is enabled.Ĭheck that the IE Token Signing plugin is enabled or allowed. Step 2: Open Toolbars and Extensions.įind Toolbars and Extensions in the left menu of the window that opened and select IE Token Signing plugin on the right. In order to do this, click on the gear icon in the upper right corner of the Internet Explorer window. However, if you still run into problems when logging in to e-services or signing with your ID-card via Internet Explorer, you should check the settings of your web browser.
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The software required for the Internet Explorer browser, which is installed on your computer with automatic Windows updates: if you have enabled automatic updates, you don’t have to install anything yourself!.
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The newest ID-software, which you can download from id.ee.In order to use your ID-card in Internet Explorer, you need: Video instruction for configuring Mozilla Firefox Internet Explorer Then try using the ID-card in the Firefox browser again. After restarting your computer, open DigiDoc4 as the first programme and check that the card details are read correctly. However, if you’re still having problems when using the ID-card in Firefox, open the browser settings again – this time, disable PCS11 loader and Token Signing first, restart the browser, enable the extensions again and then restart your computer in such a manner that the ID-card reader is constantly connected to the computer and the ID-card is in the reader. Step 4: Check in the browser that the ID-card worksĪfter enabling the use of Token Signing and PCS11 loader, restart your web browser: everything should work! If extensions were enabled, you can try disabling extensions, restarting the browser and enabling them again. If necessary, you can enable the extensions by clicking on the slide button on the right side. Step 3: Enable the use of extensionsĬheck that PCS11 loader and Token Signing are not disabled. Click on it and scroll down to the extensions PKCS11 loader and Token Signing, which are marked with the ID icon. There is an option called Extensions, which is marked with a puzzle piece icon in the left-hand menu of the add-ons manager. Step 2: Open add-on solution manager in Mozilla Firefox You can do this by clicking on the icon with three lines on the right edge of Mozilla Firefox and selecting “ Add-ons and Themes” from the menu. Video instruction for configuration of Google Chrome Mozilla Firefox If this plugin exists but the status is something else, please contact ID Help. In this case, open the Token signing in the Chrome Web Store and re-enable it by clicking the “Enable” button.
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Step 3: Check whether using the ID-card is now possible.ĭo the following to ensure that the change takes effect: close Google Chrome (all windows if you had several open), open it again and try to sign the same transaction you failed to sign before.ĭue to an error in the Google Chrome browser, the plugin may be present but the status will be “Disabled”. Disabled), try the solution, if it doesn’t work contact ID-help.